FAQ

British citizens require passports to exit and enter the UK and all other countries in the world. It is your responsibility to carry the correct identification while travelling abroad

It is very important to check and apply for any visa and documents requirements for the countries you are travelling to (and through). Since processing these documentation can take some time, it is recommended you apply for these as soon as possible.

For British citizens, the majority of countries require a passport to be valid for at least three to six months after your trip finishes, therefore, it's often best to make sure your passport is valid for at least six months from your return date. However, many European countries do not enforce the six month rule and may only require validty for the duration of your holiday.

Visit the HM Passport Office website and the Foreign and Commonwealth Office website for more details.

We strongly recommend that you and all members of your party are suitably insured as soon as you book your holiday. It is a condition of booking that you must have suitable travel insurance. It is important that you purchase travel insurance that suitably covers your participation in whatever activities you may undertake at the time that you make your booking.

If you need assistance at the airport, you'll need to let us know before you travel. Please call or email us to arrange this.

Any special requests that you make at the time of booking will be passed onto the hotel; however, we cannot guarantee that these will be fulfilled. The hotel will of course do their best to try and accommodate all special requests but this is subject to availability and the hotel's discretion.

Yes, details can be changed but there are limitations on the changes according to what has been booked originally. If changes are permitted, then there would be a cost depending on what has to be changed. We recommend you to contact us, only after checking your reservation details, we can advise if amendments are possible and how much charge it will incur.

We will always inform you in case of any change on your reservation by the airlines. However sometimes if there is any last minute schedule change by airlines, then in order to avoid any trouble at the airport we highly recommend you to reconfirm your flight 72 hours prior to departure with airline directly or with us.

Unfortunately, not all the airlines will let you pre book your flight seat. Most of the airlines has started charging for seat selection. However you can assign seats at the time of online check in which is only permitted 24 hours prior to departure without any cost with most of the scheduled airlines. If you want to enquire more about seating arrangement or any other specific need, this can be done by calling airlines directly with reference number provided by us.

We recommend to review your all information carefully before booking your tickets because name change is not permitted. In most of the cases ticket has to be cancelled and new ticket need to be issued. In that case airlines cancellation charges and other penalties will apply. If there is a minor error, please call us immediately. We will need to contact the airline to request a name change, but we cannot guarantee that they will be able to make the change.

Most of the flight tickets are non-refundable, but in certain cases cancellation is permitted with a charge levied by the airlines.

If you feel the holiday was not up to your standards then please write to us upon your return. You can either email sales@birdtravel.co.uk or send a letter to

Optimus Travel Ltd
124 City Road,London EC1V 2NX

Please provide as much information as possible, including your booking reference and holiday dates, where applicable.

If you did not travel on your holiday and require proof of this to make a claim through your insurance then please contact our Call Centre team, they will be able to help you gather the documents you need.