TERMS AND CONDITIONS

These booking terms and conditions govern all bookings that you make with Optimus Travel Ltd. T/A Bird Travel of Kemp House, 124 City Road, London EC1V 2NX personally or via the website. No contract will come into existence between us until we accept your booking and we receive a deposit or full payment in cleared funds. We reserve the right to refuse any booking at our sole discretion.

All services offered are subject to availability. At the time of booking, you confirm that you have the authority to accept and do accept these conditions on your behalf and on behalf of all the people you are booking for. You are responsible for the payments for each member for whom you are making a booking for and it is your responsibility to ensure that you provide us all the correct information for each person you are booking on behalf of and for yourself.

DATA Protection Policy

In order to process your booking and to ensure that your travel plans meet your requirements and run smoothly we need to use the information you provide such as name, passport details, special requirements, contact numbers, etc. This information may also be provided to relevant suppliers of your travel arrangements such as airlines, hotels etc. The information may also be provided to credit checking companies, public authorities as required by them by law. However, proper security measures are in place to ensure that this information is protected.

Bookings made online

If you book online you must provide all the details which we require for each passenger you are booking correctly and up to date. You must make sure that the card you are using is your own credit or debit card (or if using a 3rd parties card that you have their authorisation to use their card for the payment). Please ensure that sufficient funds are available to cover the cost of the entire booking.

Bookings made by telephone

If you make a booking by telephone you must provide us with all the accurate information we require to complete the booking for yourself and on behalf on any persons you are making the booking for.

You must ensure that if you are paying by credit/debit card it is your own, or if it is a third party’s you have their authorisation to use their credit/debit card and that sufficient funds are available to cover the costs of the travel arrangements you are making.

If we accept your booking we shall debit payment and from this point cancellation charges and change of booking fees will apply. Please note a telephone booking confirmation is as firmly confirmed as if it were a booking made in the office in person.

Payments

It is very important that you pay the balances when they are due as failure to do may lead in cancellation of your flight ticket/hotel booking and still leave you liable to pay the cancellation charges applicable. In some circumstances a late payment penalty will be applied if you fail to clear payment on time.

Please note we do not accept responsibility of cash sent by post even if it sent by registered post or recorded delivery.

Passports, visa and Health Requirements

You must have a passport with 6 months validity on it and ensure you have the health/visa entry requirements for the country you are travelling to and transiting through. Bird Travel is not responsible for checking all these items and it is your responsibility to ensure that your travel documents are all in order.

Passport and Visa: You must consult the relevant Embassy or Consulate for this information as changes take place frequently and you should check for up to date requirements. Bird Travel accepts no liability if you are refused entry onto a flight into any country due to failure on your part to carry the correct passport, visa or other documents. You should check your entry/health requirements before booking your flight tickets. Please note the USA entry requirements have increased considerably and should check them before booking your flights.

Health: You should consult with your GP on recommended inoculations for your travel journey/destinations. It is your responsibility to obtain the recommended inoculations and medical advice for your trip. Some airlines for certain destinations can refuse board if recommended health requirements and inoculations are not met and may even require for you to carry certificates of proof.

Special requests and Medical Problems

It is your responsibly to make Bird Travel aware at the time of booking of any medical conditions or special requirements you may need for your journey. We cannot guarantee to meet your requests but can forward your information and advise you accordingly. Bird Travel can only forward your request. If the airlines fail to meet your needs Bird Travel cannot hold any responsibility for this.

Behaviour

We expect all customers to have consideration for other people. If in our reasonable opinion or in the opinion of other persons in authority, you are behaving in such a way to cause or likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation your total booking with us will immediately cease and we will not be responsible for paying any costs, expenses, refunds or compensation.

Unexpected Events

If we have to cancel or change your travel arrangements due to unforeseeable circumstances beyond our control Bird Travel will not be held responsible to pay any compensation. This includes threat of war, civil conflict, Industrial dispute, air traffic dispute, natural disaster, fire, adverse weather conditions, epidemics and pandemics, closure of airports etc.

E Tickets

All airlines offer electronic confirmation of your reservation, or 'e-ticketing', on most routes. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You can ensure your e-tickets get to you by adding www.birdtravel.co.uk to your 'safe list'. You must notify us immediately if you change your email address or contact telephone number after making a booking with Bird Travel. It is your responsibility to advise us if you have not received your e-ticket confirmation.

Name Spelling

When making a booking please ensure that the name on your passport matches the name as you have given when booking your flight/itinerary. Bird Travel is not responsible for any incorrect spellings of names provided resulting in any difficulties in your journey. Names cannot be changed once a ticket has been issued.

Flying Times

In your itinerary from Bird Travel, flight times are given for guidance only. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time. We are not liable if there is any change to a departure/arrival time previously given to you or shown on your ticket or for any other alteration to your flight by the relevant airline. Also, please note that where a sector of a flight itinerary is not utilized without contacting the carrier directly any remaining sectors may be subject to cancellation without further notification.

Where this situation arises we are unable to accept responsibility for any costs incurred. For all air travel it is your responsibility to check the departure and arrival times of your flights at the time of travel. We are unable to make any special arrangements for you if you are delayed as these matters are at the sole discretion of the airline concerned. Please note that the times shown on your ticket or itinerary are the departure times of the flight. Check-in times, as advised by the carrier or in the airlines' timetable are the latest times at which passengers can be accepted for travel, allowing the necessary time to complete all formalities. Flights cannot be held up for passengers arriving late and no responsibility can be accepted by us or the airline in such cases.

Changes and Cancellations

You must call us on 02038187475 to change or cancel your trip. All changes are subject to availability, limitations and restrictions of the relevant travel supplier. The refundable portion of your purchase price (if any) will be refunded to you but please note there is an administrative fee applicable for changes or cancellations. If a change in the booking means that the cost of your booking has increased, if, for example discounted fare not available, you will need to pay such extra costs. There will be an admin fee on all amendments to bookings that are changeable above the airline fee. There is also an admin fee on all refundable tickets that are put into refund within the specified time frame. Please note all refund requests are forwarded to the concerned airline and it is up to the discretion of the airline/consolidator if it is accepted. Refunds can take up to 12 weeks from the point of submission. Where the outbound journey is not used and the airline is not notified, the return journey is automatically cancelled and no right to refund shall exist.

Seat Requests

We have no control over the airlines' allocation of seats and so, if you have particular seat requests, you should check-in at the airport as early as possible. With some airlines it is possible for us to allocate your seats please check at the time of booking. Some airlines will allow for you to check in online and seat allocation can be done at that point.

Direct Flight

Please note that a flight described on your flight ticket as "direct" will not necessarily be non-stop. A flight that is described as direct is one where there is no need to change aircraft during the journey. The airline could change this due to unforeseen circumstances such as weather at any time.

Pregnancy and Children

Some airlines refuse to carry women who will be 28 weeks or more pregnant on the date of travel. Please check with the airline concerned as their rules may vary and also consult your doctor. Infants must either sit on an adult's lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats.

Government imposed Taxes, Fees and Charges

The price of your flight will include taxes, fees and charges which are imposed on air transportation by government authorities. They may represent a significant portion of the cost of air travel and are either included in the fare or shown separately on your ticket. You may also be required to pay taxes or fees or other charges not already collected, for example, it is not always possible to include all departure taxes on your ticket(s). In some cases departure taxes must be paid by you locally to the Government of the country you are departing from and are therefore non-refundable by us.

Baggage

You will usually be permitted a free checked baggage allowance and a free cabin baggage allowance, the limits of which may differ by airline, class and/or route. This information will be provided to you at the time of booking. It is recommended that cabin baggage is kept to a minimum. Extra charges may apply for checked baggage in excess of the permitted allowance. Some airlines will also have size/weight restriction per price, please check at time of booking.

Complaints

If any part of your booking process or journey is not to your satisfaction or you incur any problems to your trip you must contact us or the airline immediately or give us full details of events in writing at least within 28 days of your return.

Our Responsibility

We act only as booking agents for the 3rd party supplier therefore have no liability for any loss, personal injury or death.

Telephone

To ensure quality and a high level of customer service telephone calls may be recorded randomly.

Your Financial Protection

We hold ATOL licence 12132 under Optimus Travel Ltd T/A Bird Travel issued by Civil Aviation Authority. Full details can be obtained via their website link (www.atol.org.uk).

Transfer of Booking

Please note all tickets booked through Bird Travel are non transferrable. If any person in the booking is unable to travel due to illness, death or death of a close family member please forward all documentations and request for waiver of cancellation fee if refundable ticket and it will be forward to the concerned airline/consolidator. It is up to the discretion of the airline/consolidator if the request is accepted or not and no time frame can be specified.

Schedule changes

In case of a major change before your departure we will provide you with whatever alternatives the airline/consolidator can offer. In most cases an alternative flight is offered or if this does not suit you a full refund are offered. Again this is up to the discretion of the airline/consolidator.

Important

As you are aware, during this unprecedented time, rules and guidance on travel and border entry are constantly changing.

Before booking and again before travel we recommend that you check any restrictions that may be in place directly with the airline, foreign office website and any embassy sites. Please make sure you are aware of any visa restrictions, COVID test requirements, border closures or flight cancellations